Text messaging for salons and barbershops

An empty chair is the one cost in this business you can never recover. The hour passes whether or not someone is in it, the stylist is still paid, and the rent is the same. Almost everything worth texting a client about traces back to keeping chairs full.

Confirmations, and why they pay for themselves

A reminder the day before, with a one-character reply to confirm or reschedule, does two things. It cuts the no-show rate and, more valuably, it converts a silent no-show into an early cancellation, which is a slot you can still sell.

The maths is not subtle. A booking is worth considerably more than a message costs, so a single recovered appointment covers a month of texting.

Filling the gap that just opened

When a 3pm cancels at noon, the fastest route to filling it is a message to clients who have not booked recently. First reply takes it. That works because a text is read within minutes, which is the only reason the timing works at all.

The rebooking nudge

Most clients intend to come back and simply do not get round to booking. A message at roughly their usual interval, six weeks or eight weeks or whatever their pattern is, is the least pushy possible reminder, and it is why regulars stay regular.

Replies go to your shop, not a robot

Clients reply to the same number, and the reply lands in an inbox the front desk can see. Nobody has to install anything or remember a password.

Consent, kept simple

Clients opt in when they book or by texting a keyword to your number, which records the consent for you. STOP works automatically. See how opting out works.

There is no subscription. Buy credits, use them when you need them, and credits stay while your account is active*.